Nov 21, 2014 - Scheduled Maintenance - Internet Services
Date: Monday, November 24th, 2014
Affecting: Astor/Volusia/Pierson Internet Subscribers
RE: Required Maintenance on Internet Distribution Equipment
Dear Florida Cable Internet Subscriber,
On Monday, November 24th, we will be performing required maintenance on the equipment that supplies Internet services to your street. The given maintenance window is a two-hour period starting at 9:00am and ending at 11:00am.
During this window, we expect to have a single period where Internet services will be completely unavailable for up to 30 minutes.
If your services have not been restored by 11:00am Monday morning, please power down your cable modem, router, and computer. Wait one minute, then power on your cable modem. After three minutes, power on your router, then your computer. If this has not restored your services, please call into our offices at 800-779-2788 to receive an update.