|
Question: How can I
view messages that have been filtered out by the spam filter?
Answer: Login to
your email account via USA2net's Webmail,
then in the upper-right hand corner, you should see a drop-down box next to Open
Folder. Upon opening your drop-down box, you can see the folders junk
and almost-certainly-spam - select one of these folders to open it and
view its contents.
The junk folder contains messages scoring
less than 15.0 - it is here that you will find messages that may have been
filtered by mistake (adjust your configuration settings to correct this). The almost-certainly-spam
folder contains messages that score at 15.0 and higher - in nearly all cases,
these are spam messages and should just be deleted or ignored.
Top
Question: Can I
opt-out of the spam filter?
Answer: Yes! The USA2net Spam-Filter is not
automatic - users must login to the configuration page and effect changes. Users
who opt not to do this will continue to receive all messages sent to them, spam
included.
Top
Question: Can I
submit spam messages to you to add into your spam filter?
Answer: No, with
USA2net's Spam-Filter, powered by SpamAssassin, this is not necessary. In
addition to working with other spam-tracking teams like SORBS, the SpamAssassin
Team is constantly updating their own spam databases, tweaking the tests used to
evaluate email messages, etc. As SpamAssassin does not accept spam submitted to
them, USA2net will not accept spam to be submitted to us - we will simply delete
it as there is nothing further we can do.
Top
Question: I've
already installed a spam-filter on my computer. Will signing up for your spam
filter interfere with the one I already have installed?
Answer: It
shouldn't, however USA2net does not recommend that you sign up for our spam
filter if you have already installed one on your computer system. Most spam
filters you install to your computer evaluate messages as they are downloaded.
With USA2net's Spam-Filter, messages are evaluated on our mail server long
before they are ever downloaded to your computer - your spam filter would just
re-evaluate messages which our filter has already cleared as being non-spam.
Top
Question: I've
signed up for your spam filter and I'm still receiving spam messages! How can I
get rid of these?
Answer: First,
understand that no filtering system will be perfect. At some point, spam will
get through any filter that is installed, and it will find its way into your
inbox. This does not, however, mean that you cannot further tweak your
configuration settings to try and eliminate even more spam. Try setting the
Filter Sensitivity one notch lower, or if the spam you're receiving is from a
specific user or domain, try setting up a custom rule to reject mail from that
user or domain.
Top
Question: Sometimes
I get mail from my friend, and sometimes that same friend's messages are
filtered into the junk folder as spam - how can I correct this?
Answer: Create a
custom rule to always accept email from your friend's email address. In fact,
it's probably a good idea to add a custom rule for the email addresses of any of
your family or friends whom you never want to miss a message.
Top
Question: A message
was filtered as spam that shouldn't have been. Is there any way to get this
message back to its original form and keep emails from the sender from being
marked as spam again?
Answer: If you open
the message within Webmail, you will see the tests that it passed and it's
resulting weight. You'll also see a link labeled 'Original message before
SpamAssassin' - if you click on this link, you should be able to view the
original message, but bear in mind that HTML-based messages will not be
displayed as they were meant to. To keep further messages from this sender from
being marked as spam, create a custom rule to always accept mail from this
sender.
Top
|
